Frequently Asked Questions (FAQ)

How do I place an order?

Placing an order is simple. Just browse through our shop, add items to your cart, create an account, and pay by E-transferYour package will be sent off with a courier once payment is approved. You can also place your order by phone at (236) 889 -7717 and we’ll take your order manually.In addition, you can request to pay in cash in person at the time of delivery. Please have a valid ID ready to prove your age and identity.

Do you deliver to my area?

We currently provide same day weed delivery services to the following cities:Vancouver Weed DeliverySurrey Weed DeliveryBurnaby Weed DeliveryRichmond Weed DeliveryLangley Weed DeliveryCoquitlam Weed DeliveryNorth Vancouver Weed DeliveryDelta Weed DeliveryMaple Ridge Weed DeliveryNew Westminster Weed DeliveryPort Coquitlam Weed DeliveryWest Vancouver Weed DeliveryWhite Rock Weed DeliveryIf you do not see your city on this list and are in a neighboring area, feel free to call to see if we can accommodate you.

We deliver only to residential addresses.

Can I cancel or edit my order after it has been placed?

If you would like to add to or change your order, call us at (236) 899 -7717 with your order number. If you would like to add to your order you can create a new order. You can also cancel your order if it has not been sent out. For further questions, please call us during business hours, or send us an email at support@weeddeliveryvancouver.net and we’ll get back to you as soon as possible.

What happens after I send my E-transfer?

Our team will process your E-transfer right away. Once your payment is approved, you will receive a confirmation email and our team will package your order and have it sent off with a courier in a timely manner.

Can I pay by cash?

Yes, you can pay cash on delivery. Please have the exact change as our drivers do not carry cash on them for security purposes.

Are there any delivery charges?

For Vancouver, Burnaby, New Westminster, Coquitlam: Orders over $60 will be delivered free. Orders under $60 will be delivered with flat fee of $15.

For North Vancouver, West Vancouver, Richmond, Delta, Surrey, Langley and more remote locations: Orders over $100 will be delivered free. Orders under $100 will be delivered with flat fee of $20.

How long does delivery take?

You can expect 1-3 hours local delivery in Vancouver’s Lower Mainland. Your driver will contact you by phone 15-30 minutes before delivery to confirm a delivery time. You will be send a link to the GPS tracing app at this time as well. Be sure to have your phone nearby and make sure your number is correct on the order.

Can I track my package?

Yes, we will send out GPS tracking 15 minutes before delivery so you can know when to expect your order.

What happens if I didn't receive my package?

If you do not get your package, let us know and we will resolve this issue for you. We guarantee delivery and are committed to reliable service.

Is there anything I need at time of delivery?

For local weed delivery, please have valid ID ready that matches the name on the shipping address. We do this to make sure the correct person gets their order.

Refund policy

All products are final sale, there are no returns or exchanges..

Need a Question Answered?

Send us an email at support@weeddeliveryvancouver.net or call us at (236) 889 -7717Our support team is available all days of the week from 10 AM – 10 PM PSTFeel free to contact us and share your experience with us. We would greatly appreciate hearing from you. We’re committed to helping you find solutions to any questions or concerns you might have.